Frequently Asked Questions





Are products on authentic?

Yes, all products are original or authentic licensed goods, and will have a San-X or Amuse tag attached.

What are Kawaii Rewards?

Kawaii Rewards is a loyalty program with benefits such as:

  • 10% off first order upon program registration (an email containing a code will be sent)
  • Point accrual for every dollar spent, where points can be redeemed for free products or cash coupon codes. Must be signed in during checkout to receive points.
  • Complimentary goodies with every purchase.
  • Notifications on upcoming products, events, promotions, and more.

Must agree to the terms of agreement and be 13 years or above to enroll in the program. Must be subscribed to email notifications to be a Rewards member.

What can I redeem with Kawaii Reward points?

Kawaii rewards points can be used to redeem discounts on purchases.

For list of gifts and instructions to redeem, visit the Kawaii rewards page.

What shipping options do you offer?

Kawaii Companions ships to USA and Canada via Canada Post. Shipping rates will be calculated at checkout and you have to option ot choose express shipping.

Where are the products shipped from? 

All orders are shipped from Toronto, Ontario in Canada.

My promo code is not working. What can I do? 

Verify the promo code applies to the product.  For promotions on select items, the products will be listed with a PROMO tag.  If the item is not listed as a promotion, then the code will not apply.

If you believe your code is not applying in error, please reach out to us. We’ll be glad to help!

Do you accept returns?

Yes, we accept returns and exchanges. For more details, please review our return and exchanges policy.

What forms of payment do you accept?

We accept PayPal and all major credit cards. We pass credit card data to in a PCI compliant manner and no credit card information is stored on our servers.

How secure is your shopping cart?

We use the latest standards to be PCI compliant. Our entire site is protected by a  secure socket layer (SSL), which encrypts all data that you enter into any form on our site as well as any data that is loaded on your browser window. Any credit card information that you enter or store is passed to our credit card processor and stored there, where it is protected with even more layers of security, keeping your credit cards secure.


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